At PONNOX Design, our goal is to make your shopping experience safe, convenient and worry-free. Customer satisfaction is our highest priority and we make every effort to ensure that you receive quality products with quality service. Please use the links below to find answers to any of your questions.
We started selling Modern Design in our shop in 1992 and through our web site since September 2000. Our shop is based in The Netherlands.
Returns Policy
In the unlikely event of loss or damage to your shipment, PONNOX.com will supply free of charge replacements or a refund, as appropriate.
Claims must be made within 8 days of receipt. We may request a photograph or return of goods to substantiate the claim.
You may cancel your order in writing within 30 days of receipt of your goods, for a full refund of the purchase value, provided the goods are returned to us unused, in good condition and in the original packaging. Items specially made to your specifications or imported by us on your behalf are not returnable. Shipping charges (which are a separate and additional contract) and customs duties are non-refundable, and return shipping charges are the responsibility of the purchaser.No returns allowed on special orders or clearance items.
Do you offer a trade or volume discount?
We offer discounts to members of the trade such as designers, architects and contractors who have presented appropriate credentials and have been approved. In addition, we may be able to offer special discounts for large volume orders.